Frequently Asked Questions
Search our most frequently asked questions here! If you still need help then please email us via email@example.com
Our shipping starts from $10. Most of our products are bulky and come in large boxes, so the cost to post these is far higher than the courier rates we are able to offer on our website. We get looked after with pricing from our preferred courier Aramex and they give us good service from their local depot over the phone (unlike many other carriers).
We can post smaller items with Australia Post such as one or two blankets, couch covers, bed covers or Eco beds (without the filling) so it is only with these small purchases that you can use a PO Box or Parcel Locker in the shipping details. For all other products please use a street address (home or work) and courier delivery instructions (such as "authority to leave").
Due to the size of our car booster seats (the doubles in particular), our regular courier does not deliver to some areas. This can't be flagged by our system at the time of placing an order unfortunately. But we will contact you by email if we need to and apologise in advance for any disappointment. We will offer you an alternative but this is likely to be more expensive. You can choose to cancel your order at this time for a full refund.
We do not cover the shipping of a return so please choose carefully.
Yes we do! We do not have a walk-in shop but you can certainly collect your online order from us at Warana QLD 4575 (Sunshine Coast). Our hours are limited as we are only a small business, Mon, Tues, Thurs, Fri 9:30am-1:30pm. If you would like to collect your order, simply select the Store Pickup option at the bottom of your cart page. You can nominate your pickup day and time, we require 1 working day to prepare your order. Should you need to get in touch with us, please email firstname.lastname@example.org
We use the same linen-cotton blend canvas on our couch throws and bed covers. So while they are not waterproof, they are thick and durable and there is a protective coating on the reverse side of the fabric that acts as a barrier from moisture. This coating is particularly effective against wet paws from dewy grass. Spills won't soak through immediately, so if managed in time, the barrier can work effectively. However, if a spill (or toileting accident) is left, it will soak through.
Please check the size of the couch covers as generally they fit the length of a 2.5 seater couch. They do work best on fabric couches. If needed, the couch throw can be turned onto it's side to fit the height of your couch better (but won't be as wide). However, please be mindful of the pattern as some are non-directional and work well on their side (eg. Noosa Nights, Succulent Medley, Daydream Shells) while others have the pattern running in one distinct direction (eg. Cactus Garden, Desert Cacti, Leopard Luxe, Byron Surf).
Our inserts are our own invention and feature channels unique to our beds (except for the medium size). They compress together inside the cover which creates an even distribution of the bed filling inside. This is why the inserts are bigger than the bed covers, particularly for the XXL size. If you've purchased an XXL bed, please watch our demo video by scanning the QR code on your card or check your emails for the XXL demo video. Let us know if you haven't received either.
Our bed covers (and couch throws) are made from a linen-cotton blend fabric that feels luxurious for all-day and all-season use. These covers can be easily removed and washed, the fabric isn't waterproof but there is a protective coating on the reverse.
To add to this, the bed inserts feature a durable, quality brown lining that is unique to Indie Boho and this has an anti-bacterial treatment which will reduce the amount of moisture seeping through. Ideally the brown insert lining should not be washed as this may affect the treatment.
As a side note, if you have an incontinent dog, you could consider using pet nappies from award-winning Brisbane business Dundies.
We have travel mats that can be used effectively in the car, when attached to a car seat headrest with a car seat connector. Both regular and large travel mats are the same width but the large travel mats extend over the seat fully, whereas the regular size mat doesn't. This is why we have the car seat connector option available on the large mats only. The connectors can be purchased separately too.
The real benefit of using our mats is that they are so easy to remove and use (or wash) as needed. They are also padded for extra comfort, which can keep pets relaxed for longer journeys. The mats are reversible and they are water-resistant, so are perfect for adventurous pups!
Travel mats used as a car seat protector, suit small and medium dogs that don't move around much in the car, as the mat is only attached to the headrest. Larger dogs may be too heavy and damage the straps on the mat.
The mats have more grip on fabric seats.
We have many customers that use either our couch throws or blankets over their crates. The couch throws are thicker and longer so are often used in Winter while the blankets work nicely in Summer as they facilitate airflow. They look lovely with a matching bed in the crate. Our beds are flexible so will suit various sized crates. Please check the measurements before purchasing.
When you purchase a Travel Mat with Connector, please check the mat handle as we attach the connector there as it's a reminder that you too can wrap it around the handle when you are not using it in the car. We mention this on the mat swing tag too.